PRIVACY POLICY
Last Updated: September 24, 2026
Handyman Go (“Handyman Go”, “we”, “our”, or “us”) respects the privacy of its users and is committed to protecting their Personal Information.
This Privacy Policy (“Privacy Policy” or “Policy”) explains how we collect, use, process, store, share, and protect information when you access or use the Handyman Go Customer application, Handyman Go Partner application, our website, and other related services (collectively referred to as the “Platform” or “Services”).
The Platform connects customers seeking home and professional services (“Customers”) with independent service professionals and service providers (“Partners”). Customers and Partners are collectively referred to in this Policy as “Users”, “you”, or “your”.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, processing, use, and disclosure of information as described in this Policy and in accordance with applicable laws.
1. INFORMATION WE COLLECT
We may collect Personal Information directly from You, automatically through Your use of the Platform, or through third-party services used to provide Our Services. The information collected may vary depending on whether You use Handyman Go as a Customer or Partner and the features You use.
1.1 Account and Profile Information
We may collect information such as Your name, mobile number, email address, profile photograph, address, account identifiers, login information, preferences, and other information provided by You. For Partners, We may additionally collect business or professional information, service categories, skills, service areas, availability, and Partner profile details.
1.2 Partner Verification Information
Where required, We may collect identification, business, professional, qualification, or other verification information necessary for Partner onboarding, eligibility verification, fraud prevention, Platform safety, and compliance purposes.
1.3 Address and Location Information
We may collect saved addresses, service locations, and device location where permission is granted. Location information may be used to identify service opportunities, coordinate Services, support navigation and arrival-related functionality, and facilitate service fulfilment. You may manage location permissions through Your device settings.
1.4 Service Request and Booking Information
We may collect information relating to service requests and bookings, including service type, description, location, preferred date and time, photographs, quotations, negotiations, charges, selected Partner, booking status, rescheduling or cancellation details, service progress, completion, duration, history, and warranty information.
1.5 Chat and Communication Information
When You communicate through the Platform, We may process messages, images, attachments, timestamps, sender and recipient details, and associated booking information. Such information may be used to facilitate Services, provide support, resolve disputes, maintain security, and prevent misuse.
1.6 Camera, Photos and Files
With Your permission, We may access Your camera, photos, or files when You choose to upload profile photographs, service-related images, documents, chat attachments, or other supporting information.
1.7 Payment, Transaction and Settlement Information
We may process transaction information such as booking amounts, fees, taxes, discounts, payment and refund status, transaction identifiers, Partner earnings, settlement balances, settlement requests, payout information, and transaction history. Payments and settlements may be processed through third-party payment service providers.
1.8 Rewards, Credits and Promotional Information
Where applicable, We may maintain information relating to credits, rewards, coupons, promotional eligibility, balances, transactions, and redemption history.
1.9 Ratings, Reviews and Feedback
We may collect ratings, reviews, feedback, and other service-related information to maintain service quality, improve Our Platform, provide support, and address complaints.
1.10 Notification Information
We may process device registration tokens and related technical information to send service requests, quotations, booking updates, chat messages, payment or settlement updates, cancellations, rescheduling information, account notifications, and other service-related communications.
2. HOW WE USE YOUR INFORMATION
We may collect, use, and process Your Personal Information where reasonably necessary to operate the Platform, provide Our Services, and facilitate interactions between Customers and Partners.
We may use Your Personal Information to create, maintain, and manage Customer and Partner accounts; authenticate Users; verify Partner information where required; provide access to Platform features; and maintain the accuracy and security of User accounts.
We may also use Your information to enable Customers to create service requests; allow Partners to receive and respond to such requests; connect Customers with suitable Partners; facilitate quotations and negotiations; create and manage bookings; enable communication between Customers and Partners; provide location-based functionality; coordinate the delivery of Services; and provide booking, service-status, and other operational updates.
Where applicable, We may process information to facilitate payments, refunds, and Partner settlements; manage credits, rewards, discounts, coupons, or other Platform benefits; maintain booking, service, payment, settlement, and transaction records; and send notifications or other communications relating to Your account, bookings, transactions, or use of Our Services.
We may further use Your Personal Information to provide Customer and Partner support; respond to enquiries, complaints, disputes, and service-related issues; monitor and improve the performance and functionality of the Platform; diagnose and resolve technical issues; detect and prevent fraud, misuse, abuse, or unauthorized access; and protect the security and integrity of Our Platform, Users, and Services.
Your information may also be used where reasonably necessary to enforce Our Terms and Conditions and other applicable policies, maintain appropriate business and transaction records, establish or defend legal claims, and comply with applicable legal, regulatory, accounting, tax, or other lawful requirements.
We will use Your Personal Information only for the purposes for which it was collected, for purposes reasonably related to those purposes, or where such use is otherwise permitted or required under applicable law.
3. APP PERMISSIONS
Depending on the features you use, Handyman Go may request certain device permissions.
Location
Location permission may be used to identify service locations,
coordinate services, provide location-dependent functionality,
and assist Partners with navigation or service fulfilment.
Camera
Camera permission may be requested when you choose to capture a
profile, service, booking, or chat-related photograph.
Photos and Media
Photo or media access may be requested when you choose to select
and upload images or supported files.
Notifications
Notification permission may be requested to provide service requests,
quotations, booking updates, chat messages, payment or settlement
updates, and account-related notifications.
You can manage these permissions through your device settings.
Disabling a permission may prevent certain Platform features that depend on that permission from operating correctly.
4. HOW INFORMATION IS SHARED BETWEEN CUSTOMERS AND PARTNERS
Handyman Go operates as a platform connecting Customers with Partners. Therefore, certain information must be shared between Users to facilitate a service.
When necessary for a service request or booking, a Partner may receive Customer information such as:
Customer name;
Service address;
Service description;
Booking information;
Service instructions; and
Information voluntarily provided in connection with the service.
Similarly, a Customer may receive Partner information such as:
Partner name;
Profile information;
Service information;
Quotation details;
Ratings or reviews where applicable;
Booking information; and
Service status.
Information made available between Customers and Partners must only be used for legitimate purposes associated with the applicable service or booking.
5. INFORMATION SHARING AND DISCLOSURE
We may disclose Your Personal Information to Our employees, authorized personnel, professional advisers, agents, affiliates, service providers, suppliers, or contractors where reasonably necessary to operate Our Platform, provide Our Services, fulfil Our obligations, or for the purposes described in this Privacy Policy.
We may also share Personal Information with Our affiliates, subsidiaries, business partners, Customers, or Partners where such disclosure is reasonably necessary to facilitate service requests, bookings, payments, settlements, customer support, or other functionality available through the Platform.
In addition, We may disclose Your Personal Information:
a) where required in connection with any ongoing or anticipated legal,
regulatory, or administrative proceedings;
b) where required by applicable law, regulation, court order,
governmental authority, law-enforcement agency, or other competent
authority;
c) to protect the rights, property, safety, and security of Handyman Go,
Our Users, or other persons, including for the prevention and
investigation of fraud or misuse; and
d) in connection with any merger, acquisition, restructuring, financing,
sale, transfer, or proposed transfer of all or part of Our business
or assets.
Except as described in this Privacy Policy, We will not disclose Your Personal Information to third parties unless such disclosure is permitted or required under applicable law.
6. THIRD-PARTY PARTNERS AND SERVICE PROVIDERS
We do not sell or trade the Personal Information of Our Users to third parties.
We may, however, share Your Personal Information with trusted third-party partners and service providers where reasonably necessary to operate Our Platform and provide Our Services. Such providers may assist Us with payment and settlement processing, cloud hosting and storage, authentication, mapping and navigation, push notifications, communication services, data analysis, application monitoring, security, and other technical or operational services.
We require such third-party service providers to handle Your Personal Information appropriately and to use it only for the purposes for which it has been shared, subject to applicable contractual and legal requirements.
Our Platform may also contain links to third-party websites, applications, or services that are not operated or controlled by Us. Once You access such third-party services, the collection, use, and protection of Your information will be governed by the respective third party's terms and privacy policies. We encourage You to review their privacy practices before providing any Personal Information.
7. PAYMENT AND SETTLEMENT INFORMATION
Payments made by Customers and settlements payable to Partners may be processed through third-party payment service providers. We may collect, process, and retain transaction-related information as reasonably necessary to facilitate payments, associate transactions with bookings, calculate amounts payable, process refunds and Partner settlements, and maintain accurate transaction and accounting records.
We may also use such information for payment reconciliation, resolving transaction-related queries or disputes, preventing fraudulent or unauthorized transactions, maintaining the security of Our Platform, and complying with applicable legal, financial, tax, and regulatory requirements.
Payment credentials or other sensitive financial information processed directly by a third-party payment service provider will be handled in accordance with that provider's applicable security standards, terms, and privacy practices.
8. DATA SECURITY
We are committed to protecting Your Personal Information and take reasonable technical, administrative, and organizational measures designed to safeguard it against unauthorized access, use, disclosure, alteration, loss, misuse, or destruction.
We maintain appropriate security measures, which may include authentication and access controls, secure communication methods, infrastructure security, monitoring and logging mechanisms, and security controls provided by Our cloud and technology service providers. Access to Personal Information is restricted to authorized personnel and service providers who require such information to perform their respective duties or provide Services on Our behalf.
While We take reasonable precautions and follow appropriate security practices to protect Your Personal Information, no method of transmission over the internet or electronic storage is completely secure. Therefore, We cannot guarantee the absolute security of information transmitted to, stored on, or processed through Our Platform.
9. DATA RETENTION
We will retain Your Personal Information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to provide Our Services to You.
We may retain certain Personal Information and records for purposes including maintaining Your account, managing bookings and service history, processing payments, refunds and settlements, providing warranty or customer support, resolving complaints and disputes, preventing fraud or misuse, and maintaining the security and integrity of Our Platform.
We may also retain information for a longer period where required to comply with applicable legal, regulatory, accounting, tax, or reporting obligations, or where necessary to establish, exercise, or defend legal claims.
When Your Personal Information is no longer required for the purposes for which it was collected, We will take reasonable steps to securely delete, anonymize, or otherwise dispose of such information in accordance with applicable laws and Our data retention practices.
10. DELETION OF PERSONAL INFORMATION
You may request the deletion of Your Handyman Go account and associated Personal Information at any time by sending a request to Our support team at support@handyman-go.sg . Your request should be sent using the email address associated with Your account or should include sufficient information to enable Us to identify and verify Your account.
Upon receiving Your request, We may take reasonable steps to verify Your identity and confirm the account to which the deletion request relates. Once verified, We will process Your request and delete or anonymize Your Personal Information in accordance with applicable laws and Our data retention requirements.
Please note that We may retain certain information where reasonably necessary to complete pending bookings, payments, refunds, Partner settlements, or other transactions, or where retention is required for accounting, tax, fraud prevention, dispute resolution, security, regulatory, or other legal purposes.
Following deletion of Your account, You will no longer be able to access the account or use Services that require an active Handyman Go account. Any information that We are required or permitted to retain will continue to be handled in accordance with this Privacy Policy and applicable laws.
11. YOUR CHOICES AND RIGHTS
Subject to applicable laws, You may have certain rights in relation to Your Personal Information. These may include the right to access the Personal Information We hold about You, request correction of inaccurate or incomplete information, request deletion of Your Personal Information where applicable, and withdraw Your consent where Our processing is based on such consent.
You may also manage certain permissions granted to the Platform, including location, camera, photos or media, and notification permissions, through Your device settings. Please note that withdrawing consent or disabling permissions required for certain Services may affect the availability or proper functioning of those Services.
If You have any questions, concerns, complaints, or requests regarding Your Personal Information or wish to exercise any rights available to You under applicable privacy or data protection laws, You may contact Us using the contact details provided in this Privacy Policy.
12. CHILDREN'S PRIVACY
Handyman Go is intended for individuals who are legally eligible to request or provide services through Our Platform and is not intended for independent use by children.
We do not knowingly collect, use, or process Personal Information relating to children in violation of applicable laws. If We become aware that Personal Information of a child has been collected without appropriate authorization or otherwise contrary to applicable legal requirements, We will take reasonable steps to delete such information from Our records.
If You believe that a child has provided Personal Information to Us inappropriately, You may contact Us using the contact details provided in this Privacy Policy.
13. FRAUD PREVENTION AND PLATFORM SECURITY
We are committed to maintaining the safety, security, and integrity of Our Platform. We may collect, use, and process relevant account, booking, transaction, device, and communication information where reasonably necessary to detect, prevent, investigate, and address fraudulent, unauthorized, or suspicious activities.
Such activities may include fraudulent bookings or transactions, unauthorized access to User accounts, misuse of Customer or Partner information, abuse of Our Services, violations of Our Terms and Conditions, or activities that may compromise the security of Our Users or Platform.
Where We reasonably suspect fraud, misuse, unauthorized activity, or a security incident, We may take appropriate measures, including restricting or temporarily suspending access to an account while the matter is reviewed or investigated. Any such action will be taken in accordance with Our policies and applicable laws.
14. INTERNATIONAL DATA PROCESSING
We may use service providers, cloud infrastructure, or other technology providers that process or store Personal Information in countries other than the country in which You reside or access Our Services.
Where Your Personal Information is transferred, stored, or processed outside Your country, We will take reasonable and appropriate measures to ensure that such information is handled securely and in accordance with applicable data protection and privacy laws.
By using Our Platform and Services, You acknowledge that Your Personal Information may be processed or stored in jurisdictions outside Your country, subject to the safeguards and requirements provided under applicable laws.
15. CHANGE IN POLICY
a) We may update or modify this Privacy Policy from time to time, with or without prior notice. If there are any significant changes to this Policy or to the manner in which We collect, use, store, or process Your Personal Information, We may notify You through the Platform, by email, or through other appropriate means, allowing You to review the revised Policy.
b) If You object to any changes made to this Privacy Policy and no longer wish to use Our Services, You may discontinue use of the Platform and contact Us at support@handyman-go.sg regarding Your account or any privacy-related concerns. Unless otherwise stated, the revised Privacy Policy will apply to the Personal Information We hold about You and Your account.
16. CONTACT DETAILS
If You have any questions, concerns, grievances, complaints, or requests regarding this Privacy Policy or the way We collect, use, store, share, or protect Your Personal Information, You may contact Our support team at support@handyman-go.sg .
We are committed to addressing privacy-related concerns in a fair and timely manner. Upon receiving Your request, We will make reasonable efforts to acknowledge, review, and resolve it within the timeframe prescribed under applicable laws. Where additional time or information is required due to the nature or complexity of the request, We will keep You informed of the progress.